Privacy Policy | Aberdeen AI

1. Who We Are

Aberdeen AI Ltd ("we", "us", "our") is a digital agency based in Aberdeen, Scotland. We provide AI development, web design, SEO, and digital marketing services to businesses across the UK.

For data protection purposes, Aberdeen AI Ltd is the controller of your personal data. You can contact us at:

Email: info@aberdeenai.xyz
Phone: 07511 690797
Address: Aberdeen, Scotland, AB10

2. What Information We Collect

We collect information you provide directly to us, including:

Name, email address, and phone number (via contact forms)
Company name and project details (via enquiry forms)
Information you provide in email correspondence
Payment information (processed securely via third-party payment providers)

We also collect certain data automatically when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide the services you request
Send you information relevant to your project or service agreement
Improve our website and services based on how they are used
Comply with legal obligations
Send marketing communications (only where you have given consent)

Our legal basis for processing your data is typically: (a) your consent, (b) performance of a contract, or (c) our legitimate business interests, depending on the context of the data collection.

4. Cookies

We use cookies on our website to improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Google Analytics to understand how visitors use our site (data is anonymised)
Marketing cookies: Used to track the effectiveness of our advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

5. Third Parties

We do not sell your personal data to third parties. We may share data with trusted service providers who assist us in operating our business, including:

Google Analytics (website analytics)
Google Ads and Meta Ads platforms (advertising, where applicable)
Email service providers (for communication purposes)
Payment processors (for billing)

All third-party providers are required to handle your data in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as is necessary for the purposes it was collected, or as required by law. Client data is typically retained for the duration of our business relationship plus six years, in line with UK tax and accounting requirements. You may request deletion of your data at any time (subject to legal obligations).

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data (where no legal obligation to retain it)
Right to restrict processing: Request we limit how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or direct marketing
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@aberdeenai.xyz. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.